Once your order has been processed and is ready for dispatch standard post can take up to 3-10 business days depending on your location.
Packages are sent via Australia Post. If you are not home for delivery, you will be left a slip to collect your parcel at your nearest post office.
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Dutoit Studio can ship to select overseas countries. Please contact firstname.lastname@example.org for pricing and other information.
Orders are dispatched weekly, if you have an urgent request please get in touch with us.
If you're not entirely happy with your purchase we will exchange, credit, or refund an item within 30 days of being received, as long as the product is unused and in its original packaging.
You can exchange your purchase for a different item in line with our returns policy. If there is a price difference, we will provide you with a store credit. If you are exchanging your purchase for a more expensive item, we will arrange payment with you directly.
We inspect all our products for quality prior to sending them out to you. If we have overlooked a production or manufacturing fault please get in touch with us. Our preference is to repair the fault, if this is not possible, we will replace the item like for like or provide a refund. We take no responsibility for orders damaged during transit once dispatched from our studio.
We will only accept returns which have been pre-approved, so it’s important you contact us first at email@example.com to assist with your query.
Please ensure you provide your invoice number or proof of purchase and allow up to 5 business days for us to get back to you. Kindly note you will be responsible for all shipping and handling costs, except in the case of a faulty item.