Privacy policy
Dutoit Studio is committed to protecting your personal information in compliance with Australian privacy laws. This policy explains how we collect, store, use and disclose your information when you visit our website, interact with us or purchase our goods and services. We only retain personal information for as long as it remains relevant to the purposes for which it was collected.
1. Purpose of collecting, storing, using and disclosing personal information
We collect, store, use and disclose your personal information to:
Process and deliver your online orders
Provide customer support and relevant consumer information
Notify you about products, services and offers that may interest you
Deliver targeted advertising and marketing communications
We will only use your personal information for the primary purpose for which it was collected, or a related purpose you would reasonably expect. If you do not provide your personal information, we may be unable to offer you our goods or services.
2. Types of personal information we collect
We may collect:
Identity and contact details: name, address, date of birth, email address, phone number, and account details (if you create an account).
Purchase history and preferences: location, purchase history and information about your preferences or interests.
Online interactions: information from your engagement with us, including comments, emails, live chats, reviews, IP address, URLs, search history and cookie data.
Payment information: payments are processed securely by a third-party payment processor compliant with PCI-DSS standards. We do not store or retain your payment card details.
3. Accuracy and security
We take reasonable steps to ensure the personal information we collect, store, use and disclose is accurate, complete and up to date, and to protect it from unauthorised access, loss, misuse or disclosure. If your personal information changes or requires updating, please contact us so we can make the necessary corrections.
4. Access, correction and complaints
You can contact us at hello@dutoit.studio to:
Request access to the personal information we hold about you
Request corrections or updates to your personal information
Make a privacy enquiry or complaint
We will respond within 30 days. Requests may incur a reasonable administrative fee, which we will notify you about in advance. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
5. Cookies and tracking
We use cookies and similar technologies to improve your experience, analyse site traffic and personalise content, including targeted advertisements. By using our site, you consent to our use of cookies in accordance with this policy. You can adjust your browser settings to manage or disable cookies; however, this may affect your experience on our website.
Advertising & Analytics (Meta Pixel)
We use the Meta (Facebook) Pixel on our website. The Pixel helps us measure the effectiveness of our ads and show you more relevant ads on Instagram and Facebook. This involves the use of cookies and similar technologies and may mean that Meta receives information about your visit to our website (for example, pages viewed, actions taken, IP address and device information). We do not use the Pixel to collect sensitive information.
You can control how Meta uses information to show you ads by adjusting your Facebook ad preferences (and Instagram settings in-app), and by using your browser or device settings. You can also learn more about interest-based advertising and opt-out tools at YourOnlineChoices (Australia). Disabling cookies may affect your site experience.
We use this data in accordance with this Privacy Policy and Meta’s Business Tools Terms.
6. Third-party services and overseas disclosures
We may share your personal information with third-party service providers to facilitate our operations (for example, payment processing, shipping, analytics and marketing). These providers are bound by privacy obligations and comply with applicable data protection standards. Some service providers (including Meta) may process your information outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled securely.
7. Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy (or as required by law). When no longer required, we take reasonable steps to de-identify or securely destroy it.
8. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The most recent version will always be available on our website.
Last updated: 19 November 2025