Refund policy

Please note: If you purchased a Dutoit product through one of our representatives in Australia, please contact the representative directly for all inquiries, including shipping, returns, and warranty support. For a list of representatives, please visit our Representation page. This policy applies only to purchases made directly through Dutoit Studio.

Refund Policy (Homewares)

We are committed to upholding your rights under the Australian Consumer Law. If your purchase does not meet expectations due to a fault, we offer the following options:

1. Exchanges

You may exchange your purchase for another item within 30 days of receipt, provided the product is unused, in its original condition, and includes all packaging. For exchanges:

If the new item is of lower value, we will issue a store credit for the difference.

If the new item is of higher value, we will arrange payment for the outstanding balance with you directly.

2. Faulty Items

We thoroughly inspect all products before dispatch to ensure quality. If you believe your item has a manufacturing fault:

We will arrange for the item to be repaired. If repair is not possible, we will replace it with an identical product or issue a refund.

For faulty items, we will cover reasonable shipping and handling costs.

3. Change of Mind Returns

We do not accept returns for change of mind. Please choose carefully when making your purchase.

4. Damaged in Transit

If your item arrives damaged:

We will assess the situation and may arrange a replacement or repair, depending on the circumstances.

5. Returns Process

All returns must be pre-approved. To initiate a return:

Email us at hello@dutoit.studio with your invoice number or proof of purchase.

Allow up to 5 business days for our team to respond to your request.

This policy is in addition to your rights under Australian Consumer Law, which provides guarantees for the quality, fitness for purpose, and description of your purchase.

Refund Policy (Furniture)

We are committed to ensuring that your furniture purchase meets your expectations. As each piece is crafted with care, the following policy outlines our approach to refunds, exchanges, and repairs in accordance with Australian Consumer Law.

1. Custom and Made-to-Order Items

Order Changes and Cancellations:

You may cancel or amend your order within 48 hours of confirmation. After this period, cancellations or changes cannot be accepted, as production will have commenced.

Custom Items:

Custom or made-to-order furniture cannot be returned or refunded for change of mind. Please review your order carefully before confirming.

2. Faulty Items

We take great care to ensure that your furniture meets the highest standards of quality. If you believe your item has a manufacturing fault:

Reporting: Notify us within 5 business days of delivery, including photos of the fault and proof of purchase. Claims beyond this period may still be reviewed at our discretion.

Resolution: Where possible, we will arrange a repair. If a repair is not feasible, we will provide a replacement or refund.

Shipping Costs: For faulty items, we will cover reasonable return shipping costs, including collection by our trusted removalist partners or return via the same service used for delivery.

3. Damage During Transit

We work with a trusted network of removalists to ensure your furniture arrives safely. If your item arrives damaged:

Reporting: Inspect your furniture upon delivery and report any transit-related damage within 5 business days. Include photos of the damage, the packaging, and proof of purchase.

Resolution: We will assess the situation and may arrange a repair, replacement, or refund, depending on the circumstances.

For international furniture deliveries, different shipping partners may apply. Please contact us for further details.

4. Returns for Change of Mind

We do not accept returns for change of mind on furniture items. Please choose carefully when making your purchase.

5. Returns Process

All returns must be pre-approved. To initiate a return:

Email us at hello@dutoit.studio with your invoice number or proof of purchase.

Allow up to 5 business days for our team to review your request.

If approved, we will coordinate return shipping with our removalist partners or provide guidance for the return.

Returned items must be:

Unused and in their original condition.

Securely packaged to prevent damage during return transit.

6. Refunds, Replacements, and Repairs

We aim to process refunds, replacements, or repairs for approved claims within 10 business days of receiving the returned item or finalising the resolution plan.

7. Warranty

Our furniture includes a 5-year structural warranty, covering defects in materials or workmanship. For more detailed information about our warranties across all collections, please visit our Warranty page.

8. Shipping and Handling Costs

For faulty items or damage during transit, we will cover reasonable return shipping costs.

For all other returns (where applicable), shipping and handling costs are the responsibility of the customer.

For international orders, additional time and costs may apply depending on the return location.

This policy is in addition to your rights under Australian Consumer Law, which provides guarantees for the quality, fitness for purpose, and description of your purchase.